Comprehensive Warranty Coverage

Types of Service to be Provided

Our Service policy is very simple. Our homeowners want everything right in their home, and so do we. Our intention is to build it right the first time, but we do not disappear after the sale

Scheduled Warranty Service:
Service work is performed on a scheduled basis two times during the first year warranty period -- at the end of the second and twelfth month. A service calendar is maintained by our service department which indicates these service anniversary dates for each new home, based on the date of closing as the benchmark.

Emergency Service:
Emergency repairs are handled as necessary throughout the year. The service department or the appropriate contractor will immediately schedule repairs in the event that homeowners require emergency service, such as water leaks, no heat, etc.

Warranty and Warranty Standards

Our new home warranty is detailed in the "Residential Warranty Corporation (RWC) New York Six Year Warranty for New Homes"; provided upon request.  The limited warranty provides written insured protection, construction standards and requirements, a successful third-party resolution process, and added resale value with transferable coverage.  A summary of the RWC New York State Six Year Warranty follows:

Coverage:
(a) For one year, the home must be free from defects caused by workmanship or materials that do not meet or exceed the RWC Warranty Standards; for items not covered by the standards, the construction must be in accordance with locally accepted building practices and codes.
(b) For two years, the plumbing, electrical, heating, cooling and ventilation systems must be free from defects caused by unskillful installation, to the extent stated in the RWC Warranty Standards and codes as above.
(c) For six years, the home must be free from major structural defects.  A Major Structural Defect is defined as actual physical damage to the designated load-bearing elements of the Home caused by failure of such load-bearing elements which affects their load-bearing functions to the extent that your Home becomes unsafe, unsanitary, or otherwise unlivable.